The American Civil Liberties Union of Utah seeks to hire a passionate and innovative Intake Coordinator to build upon our past and current system for reviewing, processing, responding to, and internally addressing requests for help by individuals who live in, visit, or pass through the State of Utah.
Job Posting: Intake Coordinator
The Intake Coordinator is a full-time, exempt, & salaried position that will report to the Deputy Legal Director and work with the larger legal team and other staff members across the organization.
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Commitment to Diversity and Inclusion:
The ACLU of Utah is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We believe that having a board, staff, and volunteer base with diverse personal and professional backgrounds and lived experience enhances our ability to meet our mission and creates an environment where all members of our community can thrive. We strongly encourage and greatly value applications from women, people of color, immigrants, persons with disabilities, members of the LGBTQ community, those who have been formerly incarcerated, and other underrepresented and historically marginalized groups.
Position Overview and Functions:
The Intake Coordinator provides support and coordination for the ACLU of Utah’s Intake and Complaint System and works under the supervision of the Deputy Legal Director.
The ACLU of Utah intake process is an integral part of the civil liberties work, and it is often the first step in protecting the rights of all individuals in Utah. With support from our legal team and volunteers, the Intake Coordinator reviews requests for help, requests additional information as needed, and determines the appropriate next steps. The Intake Coordinator position provides a fast-paced, immersive, and rewarding work environment for individuals interested in helping protect civil rights in Utah.
Specifically, the Intake Coordinator will:
- Assist with the management of the incoming complaint process;
- Manage the input of complaint data into the Advanced Legal Intake System (ALIS) and other internal filing systems;
- Provide monthly internal reports on help-request data;
- Update and manage the general complaint response documents;
- Train & oversee the day-to-day activities of intake volunteers;
- Work with staff to address those requests that meet criteria for elevation to legal or advocacy staff;
- Support national ACLU initiatives related to the affiliate intake and complaint system;
- Manage and adhere to document retention policies;
- Contribute to staff & board reports as necessary;
- Perform other related duties as required.
Qualified candidates will have:
- Demonstrated commitment to working in the public interest field;
- Confidence working in groups and supervising volunteers;
- Strong writing, analytic, and time-management skills and exceptional attention to detail;
- Excellent interpersonal skills, including the ability to communicate accurate information both in writing and verbally;
- Ability to work independently and effectively in a fast-paced environment;
- Ability to understand written Spanish, basic conversational Spanish speaking ability;
- Ability to adhere to confidentiality guidelines;
- Ability to process and work with reports made by individuals under stress or in crisis, often facing traumatic situations;
- Ability to effectively communicate with people from all racial, ethnic, and socio-economic backgrounds;
- A commitment to diversity- a personal approach that values the individual and respects differences of race, ethnicity, age, sex, sexual orientation, gender identity and expression, religion, ability, involvement with the criminal legal justice system, and socio-economic circumstance;
- Ability to regularly come into the office in person, while following COVID 19 health and safety protocols, to process intakes received via mail.
Strong candidates will also have:
- One or more years demonstrated experience managing databases;
- One or more years demonstrated experience in any human service industry or profession, for example, as a social worker, as a medical or mental health worker or assistant, as a teacher or teaching assistant;
- Experience managing or reviewing the work of one or more individuals;
- A basic demonstrated understanding of Utah-specific laws and policies.
SALARY & BENEFITS:
The salary range for this position is $40,000-$46,000 depending on experience. Excellent benefits include: paid time off, medical, vision, and dental insurance, and a 401(k) plan with employer matching contribution that vests after one year of employment.
Download this job posting as a PDF
Application review will begin in October and will continue until the position is filled
ABOUT THE ACLU OF UTAH
Founded in 1958, the ACLU of Utah is a not-for-profit, nonpartisan organization that utilizes legal, legislative, and public education approaches to fight for individual rights and fundamental freedoms. Our mission is to defend and promote the fundamental principles and values embodied in the Bill of Rights and the U.S. Constitution, including reproductive freedom, immigrant rights, free speech, racial justice, privacy, religious liberty, LGBTQ rights, and more. For more information, please visit www.acluutah.org